Welcome to the Order Approval Guide!
When your order is ready for review, you will receive an email outlining your next steps and any applicable deadlines.
To move a custom project into production on schedule, two quick steps are required:
- Review & Sign: Approve the Order Summary electronically via Adobe Acrobat Sign.
- Submit Payment: Securely pay the invoice online.
Note on Email Providers: The screenshot guide illustrates the interface for Gmail; other email providers (such as Outlook or Yahoo) may display threads and layouts slightly differently.
✍️ Step 1: Review & Sign Your Order Summary (Adobe Sign)
1.1 Open & Review the Order Summary
- Open the signature request email from Adobe Acrobat Sign and click the blue “Review and sign” button; this will open the Order Summary in your web browser.
- Review the entire multi-page Order Summary carefully!
Read through all details including turn time/deadlines/in-hands dates, terms of service, shipping information, and project details.
1.2 Changes and Revisions
- Do NOT sign the document if you notice any errors, or anything is not as you expected.
Reply directly to Kwindie via email with the exact changes requested. - Kwindie will cancel the current contract; you will receive an email stating “Agreement Exchange Canceled” with the reason noted (i.e. “Changes requested; revised order summary will be coming shortly”).
- Kwindie will revise the order summary and send an updated contract with all requested changes.
Finding Revised Sign Requests in Email Threads [N]
- Many email clients group contract updates into a single email thread.
- Scroll down to the most recent message to click the “Review and sign” button.
⚠️ Important: Always click the signature link in the newest message. Signature buttons in older, canceled messages will no longer work.
1.3 Fill & Sign
- If all details on the order summary are correct, scroll to the formal authorization block. The page this is on will vary depending on your project type. Fill out all required details:
- Full Name: Type your full name.
- Signature: Click the “Click to Sign” box to create or insert your electronic signature.
- Date: Confirm or select today’s date.
- Shipping & Contact Details: If applicable to your order and not previously provided, use the designated fields to enter your shipping address and phone number.
Important! Name Matching: The name signed on the order summary must match the name on the payment card. If the person paying is separate from the person approving the order details, please let us know so both names can be added to the order summary. The rest of the process remains identical, and Adobe Sign will automatically forward the document to the payer once the approver signs.
Submit Your Signature
- Once all required fields are filled, a white “Submit” button will appear in the bottom blue toolbar reading “Click submit to sign…”.
- Click “Submit” to finalize your signature.
- A confirmation screen will appear displaying: “You’re all set! You finished signing [Order Summary]”.
💳 Step 2: Submitting Your Invoice Payment
2.1 Access the Payment Screen
- Click the invoice link from either:
- The “next steps” email from Kwindie.
- The green highlighted link below the signature line on your Order Summary.
2.2 Pay your invoice
- Payment Amount: Choose “Pay in full” unless we have discussed otherwise.
- Select Payment Method:
- Bank Transfer (ACH/EFT): Preferred payment method for lower processing fees. Help keep prices low for everyone!
- Credit Card: Enter your card details manually.
- Apple Pay: Fast one-touch checkout on supported devices.
- Click the blue “Pay $_____” (total amount) button.
🎉 Completion & Recordkeeping
Once both your signature and payment are received, your project immediately moves into production! You may save copies for your records as follows:
Invoice & Receipt: Download your itemized invoice and receipt directly from the payment screen, or from the post-payment confirmation email sent to your inbox.
Order Summary: Download your fully executed order summary directly from the confirmation email sent to you immediately after signing.
